Dear Danny and Shelly,
I ed Brad today and asked for assistance on clarification of work status for P&S.
Because of the assistance he gave me today, taking time out of his busy day, my day was a little easier. I appreciate that so much, I feel the need to tell you.
I wanted the both of you to know, I appreciate this type of customer service, as I hope this is the customer service I deliver.
Thank you for hiring this type of employee.
John G. Dayton